Job Description

Exciting news! We are on a growing journey and building a stellar team! 

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

The Head of Retail will play a pivotal role in shaping the retail vision, ensuring a positive customer experience, and achieving financial targets.

You will -

• Own the success metrics of the entire retail organization including sales, customer service satisfaction and staff retention rate
• Own and manage the P&L of all retail stores and offline points of sales
• Own the strategy, budget planning, action plan, execution and resource allocation for all retail operations
• Own the retail expansion roadmap and set clear objectives and timelines to drive top-line growth and bottom-line profitability
• Own the day to day operations including staffing, store maintenance, staff training, visual merchandising, inventory management, warehouse management, customer service and order fulfilment
• Build a top-notch retail team that creates competitive advantage in sales and service for Sunnystep by actively hiring, training and retaining talents
• Lead training and career development program for the entire retail team and cultivate talents within the team
• Create an inspirational and growth-enabled environment for staff and build a strong retail team culture that aligns with company values
• Provide regular updates, weekly/monthly/quarterly reports on roadmap, action plans and key metrics
• Manage the performance management system from end to end, including setting the right KPIs, monitoring performance, and creating a robust and comprehensive coaching program 

We would want to speak with you if you are / have –

• A start-up / growth scale-up mindset, flexible, and open to adapt to changing requirements when needed; roll-up-your-sleeves mindset
• At least 8 years of hands-on experience in leading retail teams for a large scale consumer brand and having full ownership of key metrics
• A track record of success in driving the performance of the retail team
• Action packed and can make things happen
• Proficient in KPI reporting and management
• Stay foolish and stay hungry
• Able to both think strategically and execute on the ground
• Passionate about consumer products that impact people’s lives
• Able to work under stress and thrive in a fast-paced environment

Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Talent Acquisition Manager, Sheryl Elnar – sheryl@mysunnystep.com.