Job title: Retail Sales Associate - Malaysia
Job type: Permanent
Location: Malaysia
Job published: 2024-04-05
Job ID: 32127
Contact name: Hiring Team
Contact email:

Job Description

Exciting news! We are on a growing journey and building a stellar team! 

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

Retail Sales Associate plays a crucial role in achieving sales targets, maintaining store appearance, and contributing to the overall success of the retail business.

You will also -

  • Greet customers who pass by or walk through the door in a friendly and approachable manner, and provide them with exceptional customer service
  • Be an expert in our products and in footwear in general, and provide honest recommendations to help customers find the right product and best fit
  • Follow up on customer orders and make sure all orders are properly fulfilled
  • Provide insights about operational processes, customer complaints, and product issues promptly
  • Answer all customer inquiries correctly and maintain good relationships especially with loyal customers
  • Organise stocks in the storage room, manage inventory list, and help keep the retail stores clean and organised at all times
  • Continuously update knowledge of new arrivals and trends within the footwear industry
  • Help colleagues and operations team whenever needed
  • Assist with ad-hoc tasks whenever needed

We want to speak with you if you are / have –  

  • Passionate about customer service and experience maintaining a high standard of customer service at all times
  • Believes in Sunnystep brand mission and products
  • Able to follow company instructions and processes closely
  • Willingness to learn about products and stay updated on industry trends
  • The flexibility to work evenings, weekends, and holidays as required by the business
  • A friendly demeanor and and a joy to work with

** Retail sales experience highly preferred but not required ** 

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team at